Quality has also been defined in the perspective of services. states that the quality of a product is the capacity of such product to meet expectations from both market and customer. Intelligent Information Management 2016, 8, 143. For illustrative purposes, Berhe and Gidey 3 3. Several authors have been working on the concept of Quality. Despite being easily identified, perceptions on Quality do not rely on a clear definition of what quality is. Quality impacts the success of organizations and the lives of every person in a positive manner. In this way, the presence of Quality is noticeable, and its absence, readily perceived. On daily life, the search for products and services that fulfil the customers’ expectations is always present. 2008, 13, 543.įor the sake of making the knowledge about ISO/IEC 17025 increasingly more accessible, this article presents the concept of Quality, this concept applied to laboratories over time, the ISO/IEC 17025 history and the QMS proposed by the new version of this document, published in 2017. Besides, this document facilitates access to world markets and provides domestic and international socio-economic benefits. This document proposes a Quality Management System (QMS) that ensure the quality control and metrological traceability. In order to demonstrate their competence, laboratories through-out the world use the document ISO/IEC 17025.
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According to the great responsibility of these laboratories, being able to assure the quality of their service and the reliability of the reported results is important. Testing and calibration laboratories are organizations which provide measurement results and often important decisions are based on these. Quality management system quality assurance laboratory accreditation traceability reliable results Its intent is support laboratories whose objective is to implement a QMS according to this normative reference. In the face of the importance of these concepts and the unquestionable need of laboratories to provide reliable and traceable results, this article presents the norm history and its most recent changes. The document is in its third version as a standard, the most current one published in 2017, and it presents requirements to achieve the proposed objective and the quality assurance. To this end, the normative document ISO/IEC 17025, internationally accepted, has been changing over the years aimed at instructing the elaboration of a management system which proves the technical capacity of testing and calibration laboratories and guides the generation of reliable results. The concept of Quality in a laboratory can be carried out from the elaboration of a Quality Management System (QMS).
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For laboratories, the concept is applied to the reliability and traceability of the results produced and presents itself not only to meet the customer’s needs, but also to allow the signing of agreements in the international trade. Quality is an increasingly present concept nowadays, so meeting the customers’ needs, who buy and use products and hire services, becomes essential.